App Store

App Store
Subscriptions on App Store renew automatically unless you unsubscribe. If you no longer want the subscription for TutoClub, you can cancel directly from the App Store at any time. You can also change the payment method used.
In the game
You can access the TutoClub subscription settings by clicking the Profile tab on the sidebar menu;
Make sure you are signed in;
You are able to upgrade current payment plan settings;
In order to unsubscribe, click on “Manage Account”.
Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your TutoClub membership. If you uninstall an app without canceling your subscription, you will still be charged.

App Store
Before downloading the game, make sure the device is logged in with the App Store account that made the original purchase.
Open Settings;
Click on “Account” and then “Subscriptions”;
Find the subscription you want to restore or manage.
In the game
Make sure the device is logged in with the App Store account that made the original purchase. Download and open the same game the purchase was made with. Click on the "Restore Purchases" button, found in the Profile tab.
In the Family Sharing
Make sure the device shares Family Sharing access with the main App Store account. Download and open the same game the purchase was made with. Click on the "Restore Purchases" button, found in the Profile tab.

When you join TutoClub, you get access to more than 45 TutoTOONS games that should each be downloaded from the App store as separate apps. Here's the process:
Download your first TutoTOONS game;
Log in to your App Store account;
Every other game you download will automatically recognize your details;
Play all the games included in the TutoClub with unlocked content and no ads for as long as your membership is active.

To cancel your TutoClub subscription, please choose one of the following options:
Cancel your subscription plan in the game:
Open the Profile tab;
Sign in to your account;
Choose “Manage Account” in the top right corner of the screen;
Click on the “Unsubscribe” option;
Follow the prompts until you are directed to the Apple Store’s Subscriptions section;
Find the subscription you want to cancel and select it from the list;
Tap “Cancel Subscription” at the bottom of the screen. You may need to scroll down to find this option;
Confirm the cancellation when prompted;
Once you cancel, your subscription will stay active until the current billing cycle ends, and you won’t be charged again unless you decide to re-subscribe.
Cancel your subscription plan with Apple ID:
Open the Settings app on your iPhone or iPad;
Tap your name at the top of the screen to access your Apple ID settings;
Tap “Subscriptions” to view all active and expired subscriptions associated with your Apple ID;
Find the subscription you want to cancel and select it from the list;
Tap “Cancel Subscription” at the bottom of the screen. You may need to scroll down to find this option;
Confirm the cancellation when prompted;
Once you cancel, your subscription will stay active until the current billing cycle ends, and you won’t be charged again unless you decide to re-subscribe.
If you encounter any issues or need further assistance, please contact Apple Support directly for help managing your subscriptions.

We’re sorry to see you go. However, if you wish to proceed with deleting your account, here are the steps you should take:
Open any TutoClub app;
Click on the Profile tab;
Make sure you are signed in;
Click the “Manage Account” button on the upper right;
Click “Delete Account”;
Continue to proceed.
If you require assistance regarding account deletion, please contact our customer support.
 
Important: Deleting your account will not automatically stop your subscription. You must cancel your subscription to end your TutoClub membership. If you delete the account without canceling your subscription, you will still be charged.

Your support means a lot to us, and our aim is to ensure the best experience for you. However, please note that all subscription refunds are processed directly by Apple. We do not handle refunds personally.
How to Request a Refund:
Contact Apple Support: To request a refund for your subscription, you will need to contact Apple's support team.
Follow Apple’s Guidelines: For refund requests, follow the specific instructions provided by Apple. This process typically involves logging into your Apple account and navigating to the purchase history to select the item you want to refund.
For further assistance, please visit Apple's support page or contact their customer service.